Please note your delivery date may be later than initially expected as we are taking extra care in our fulfillment center.



Livestream FAQ – Exit/In

Livestream FAQ

For support with a merchandise order: MERCH FAQ

1. I've purchased tickets to a Live Stream. How do I watch it?
Sign into your account you created when checking out at the show page below. Once you login to your account, our site will know if you purchased tickets. 

Note: if you did NOT create an account when checking out, no problem! Head here and make an account with the same email you used to purchase!

WATCH LINKS: 

Here Come The Mummies (10/31 @ 8PM Central)

BUY LINKS: 

Here Come The Mummies (10/31 @ 8PM Central)

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2. Can I watch the live stream on my phone?

Yes, the player is HTML5, so if your phone supports HTML5 video viewing you can use your phone!

3. What about my TV?

Yes absolutely!  One way to watch on your TV is to connect your laptop or desktop with an HDMI cable to your TV and open the livestream on your computer's browser. View a tutorial on connecting your computer.

Additionally, Casting/Airplay are the best options to connect wirelessly.

To watch a livestream event, please ensure you have the following:
System Requirements: Windows 7 or higher, Mac OS X 10.6 or higher

Supported desktop browsers:

  • Google Chrome 45+ (recommended for the best streaming experience)
  • Mozilla Firefox 49+
  • Safari 10+
  • Microsoft Edge 15+

Supported mobile browsers:

  • Chrome 45+
  • Safari 10+ (iOS)

Internet Connection:

  • 10 Mbps download speed is recommended. Check your connection at www.speedtest.net.

Not Supported:

4. What happens if I have a problem with the quality of the live stream?

Automatic resolution is 1080p, however you will be automatically upgraded or downgraded depending on the strength of your internet connection (ranging from 360p to 1080p). If you are continuing to experience issues, please click the chat button on the bottom right corner of this page during the show. Should the event endure a mass technical issue, we will address this during the stream.

5. How do I use the chat?

Chat / Ticket accounts are NOT linked. Registering an account in the chat is not required!

Enter a UNIQUE username (like your Instagram handle) and enter your message below. If you are prompted to enter a password, that means your username has already been registered by another user.

6. I have another question!

No problem, email Livestream Support